Please take a look at our most frequently
asked questions before contacting us, many of your questions may already have
been answered. If you do not see an answer to your questions, please feel free
to contact us.
For Knitting FAQ'S Please Click HERE
Please take a look at our most frequently asked questions before contacting us, many of your questions may already have been answered. If you do not see an answer to your questions, please feel free to contact us.
Please contact us with questions. Thank you.
Table of Contents
- Do you have a catalog?
- Where can I find what I'm looking for?
- Why do some of your website pages show up incorrectly?
- Can I return something if I'm dissatisfied?
- What payments will you accept and how will my private information be handled?
- When can I expect my order?
- Is your Shoppe Smoke and Pet Hair FREE?
Do you have a catalog?
No, we DO NOT offer a Paper Catalog. Our website contains up-to-date information and serves as a “paperless” catalog. We do have plans to create a printable PDF format catalog sometime in the near future. Once this is available there will be a 'catalog' link at the top of every page of our website. Thank you!
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Where can I find what I'm looking for?
We understand that we have a fairly extensive website and sometimes it can be difficult to locate your favorite gift. We have devised a site map that you can use by clicking on the 'contents button' at the top of any page of our website to help you locate your favorite items here at Pioneer Heritage Shoppe. Additionally, we now have a 'search' box that you can type in your own search for products on our website. If you still are unable to locate something please contact us either by email or telephone during our regular business hours. Thank you!
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Why do some of your website pages show up incorrectly?
Our website design was originally set up to work best on Internet Explorer. We have made every effort to get it to work correctly on every browser, but with technology continuing to change some browsers may still not represent our site accurately. We have had reports that those using Netscape have the greatest difficulty, so if you experience problems we suggest trying a different browser. You may contact us and let us know your difficulties and if we are able to help you we most certainly will. Thank you
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Can I return something if I'm dissatisfied?
Yes! However, due to the hand-crafted nature of our work some products are not returnable. We are also happy to exchange your purchase for a similar product (some restrictions apply), so please read our "Terms of Service-Return Policies" for specific details. Thank you!
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What payments will you accept and how will my private information be handled?
Pioneer Heritage Shoppe accepts payments by most major credit card and debit cards. We also accept payments by certified checks either certified personal checks or certified money orders for USA & Canada. International customers will need to make payments via certified check. Pay Pal payments are accepted by special request only (some restrictions apply). Your credit card details will be taken on our secure server and is encrypted and sent via SSL secure transmission, the latest and most secure technology available. You will be asked to provide your CVV2 (3 or 4 digit code) code off the back or front of your credit card. No Credit Card information is maintained after the sale. Here at Pioneer Heritage Shoppe we value your privacy and we do not give, sell, or otherwise transfer email addresses or other personal information to anyone outside of PioneerHeritageShoppe.com For complete privacy and payment details please refer to our terms of service.
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When can I expect my order?
On most every page of our site is a statement regarding the timeline for an individual product. For complete details on shipping and delivery please refer to our shipping terms of service information. We ship Via DHL or UPS and they do NOT ship to PO Boxes. Please use the link above for shipping with a PO Box or APO address. If you can't locate your answer you are welcome to contact us.
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Is your Shoppe Smoke and Pet Hair FREE?
Absolutely! Here at Pioneer Heritage Shoppe we respect your right to receive your gifts free of chemical, smoke, pets and other allergens. Pioneer Heritage Shoppe is a professional Gift Shoppe adhering to the highest professional ethical business practices and federal standards and ethics. If you have any questions you are welcome to contact us.
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Revised: 04/16/08.