Shipping Policies: ALL shipments must be to a physical address.  Sorry, but we no longer ship to APO/AE addresses (effective 9-8-09).  All shipping fees will be paid by the buyer whether you are receiving it for the first time, or having an exchange reshipped to you.

Shipping: We take packaging your gifts very seriously here at Pioneer Heritage Shoppe. All orders are carefully packaged for careful safe shipping to ensure your product arrives in the same condition as it left our Shoppe. For combined shipping discounts see below.

Shipping Notifications: If your package ships out UPS you will receive an automated shipping notification with tracking details.

Shipping Day is generally Tuesday and Friday - Our products are shipped out using UPS. All products are shipped out standard shipping twice a week (although we may ship more frequently during busy seasons). If you need your product shipped out sooner (or received in a hurry) you will need to either pay the extra shipping fees for express shipment or request that we ship sooner (there may be a small fee to expedite this with UPS) just email us or make a comment in the comments box during checkout. Make your shipping selection by using the drop down menu next to each buy button. Estimated shipping fees will be added in the shopping cart and any adjustments in actual shipping fees will be will be reflected on your final receipt. For a quote you may contact us via email and we can send you a price quote for your address. You must include your complete address to receive an express shipping quote. Please be aware even if you pay for express shipping if a product is out of stock or is a made to order item shipping will not take place until the product is ready for shipping. Please keep in mind express fees can be costly. If you do not request a quote we will ship per your request regardless of the cost.

SHIPPING METHOD NOTICE: We only ship UPS - We have been forced to make changes in our shipping methods due to serious service, delivery and loss issues with USPS and because of these issues we will NO LONGER use USPS for any shipment! We are sorry if this is an inconvenience for you, but we feel it is a necessary precaution to protect our company as well as your purchases. Thank you for your understanding.

Shipping & Fees: Due to some confusion regarding shipping fees a base shipping fee based on a value percent is added to your order in the shopping cart. However, this may not be accurate, so we will make adjustments on your final invoice based on your shipping location. All shipping and handling fees will be reflected on your final invoice as stated on each ordering page and at the bottom of every page of our website. Canadian Customers can expect to pay duty and any Canadian taxes required at the border or to mail carrier (if applicable). We ship Canadian orders the same method as US orders.  Click HERE for some shipping rates information.  Contact us with questions. 
**Shipping & Fees  UPDATED DECEMBER 23, 2008

Over-sized shipping: Click HERE for more details on oversized shipping.

Express Shipping & Fees: We only ship UPS as stated above. Please use the drop down menu's listed next to each product for selecting express shipping options. If you don't see one next to the product you wish to order, please make a note in the comments box located in the shopping cart to add this service. To receive a price quote for express shipping you will need to contact us. Please keep in mind that express shipping can be quite expensive.  We advise you to request a quote.  If you fail to do so you will be charged all express fees.  Additionally some areas do not have overnight service.  If UPS notifies us that your area does not have overnight service availability, we will select the next quickest method of service for your location. For more details on express shipping click HERE. Also see shipping timelines below.
 
International Shipping Fees: All international UPS shipping is standard ground service unless you waive that option. Please email us for a shipping quote. The extra shipping fees will simply be added to your total and your credit card will be charged. See above links regarding expedited services available and contact us for quotes. We will ship all International orders the least costly service so they may ship UPS or USPS depending of cost (this is the only exception to our shipping service usage). All shipments will be insured. Use the shipping selections in the drop down menu and select the speed you wish it shipped. If express shipping fees for the items you have requested are excessive we will ship at a slower speed to reduce your costs. If you do not want this you must let us know in the comments box to charge you whatever the fees are. There is no overnight service available. Thank you.
 
Delivery Problems:  We ship your orders to the address you provide us. If your order is returned to us as undeliverable, you refused it, or because you failed to pick it up from the shipping company then you will be assessed a return/pickup fee. This is a fee that we are required to pay and we must pass that on to you. If you want the order re-shipped there will be additional shipping fees as well. If you don't want the order re-shipped you will be assessed a re-stocking fee and any other fees as stated in our return policy. Additionally, please keep in mind that we are not responsible for your errors in entering wrong addresses on the order form. If you provide us with an incorrect address and your order ships out you will be responsible for tracking down your package and obtaining it from where you told us to ship it. If you suspect you made an error the best course of action is for you to call us immediately so we can either stop the shipment from leaving our Shoppe and make shipping corrections, or so we can intercept the package from UPS before it is delivered. 

Where's My Order?: If you have questions about where your order is, if it has been shipped or why it hasn't arrived. YOU MUST CONTACT US at Pioneer Heritage Shoppe as soon as possible. If you contact the credit card company, or any other entity we can not help you in a timely manner. You will receive an email notifying you of when your order was shipped, how it was shipped, a tracking number (if available) and when to expect delivery. If you don't receive your order within a few days of that timeline, please contact us so we can trace the package. We want you to receive your order in a timely manner and we will do everything in our power to be sure you do receive your order without incidence. If you fail to notify us in a timely manner and the shipping company can not locate your package, or reimburse us the insured rate for the package then we can't send you a replacement. So it is in your best interest to contact us as soon as possible. If your telephone does not accept blocked calls or you have any other kind of a block on your telephone line we may not be able to call you, so please call us with questions. Also if you have not approved our email address's you may not receive notices of problems processing your order. If there are issues processing your order and we don't hear from you, your order will most likely be canceled. Please refer to "Important Notice Order Confirmation under Terms. Thank you.

Shipping Timelines & Questions: We will ship your gift directly to any location you desire (there may be limitations on international locations). All orders are shipped with tracking and insurance. Timelines for shipping will vary depending upon stock and custom orders.  For holiday delivery schedules please read our time schedule HERE.

Picking Up Your Order: If you are a local customer or are just planning on being in the area, simply place your order online and in the comments section write "pickup". You will receive an email or a telephone call to let you know when your order will be ready to be picked up. Either call in to pay for your order using your credit card and get the price without shipping or use our online secure SSL shopping cart and select money order payment option in our shopping cart. We do require all custom orders to pay 50% down if you are picking up your order. Contact US to make deposit arrangements, or if you have any questions.

Damage Claims: If your package arrives damaged please file a damage claim with the shipping company and notify us.  If the shipping company refuses the claim we will do our best to help you get the claim through and repair, if possible, the damaged items.  However, we cannot be responsible for damage that occurs after the product has left our Shoppe, so any return shipping and repairs will be charged to you.  If the product cannot be repaired we can discuss a suitable solution.

DELIVERY SCHEDULES-Click HERE

Questions: If you have any questions about our shipping policies or delivery timelines, please contact us. If you have questions about any of our products or are unsure if the product will meet your needs, PLEASE contact us prior to placing your order, so you will not be charged a cancellation fee if you decide to cancel your order later.