Shipping Policies: ALL shipments must be to a physical address.  All shipping fees will be paid by the buyer whether you are receiving it for the first time, or having an exchange reshipped to you.

Shipping: We take packaging your gifts very seriously here at Pioneer Heritage Shoppe. All orders are carefully packaged for careful safe shipping to ensure your product arrives in the same condition as it left our Shoppe. For combined shipping discounts see below.

Shipping Notifications: If your package ships out via our regular carrier you will receive an automated shipping notification with tracking details. First class mail and other USPS shipments may not have this option.  If you have an invalid email address or strong spam filters you may not receive this notification. You will need to check your spam or contact us for these details.  You will only receive one email order confirmation from us regarding your order, so please cehck your email or spam folder.

Shipping Day  We ship daily with our regular carrier and all in stock orders will ship out the same or next day either ground or express services as you require. Estimated shipping fees will be added in the shopping cart and any adjustments in actual shipping fees will be will be reflected on your final receipt. For a quote you may contact us via email and we can send you an estimated price quote for your address. You must include your complete address to receive an express shipping quote. Please be aware even if you pay for express shipping if a product is out of stock or is a made to order item shipping will not take place until the product is ready for shipping. Please keep in mind express fees can be costly. If you do not request a quote we will ship per your request regardless of the cost.
**Updated January 2011.

Shipping & Fees: We now offer a FLAT RATE shipping fee for all ground packages under 10 lbs. within the continuous USA. Shipping fees are calculated based on weight after 10 lbs. and for all other areas and service requests. Charges are initially estimated, you will be charged based on the actual weight of your order and your address. All shipping and handling fees will be reflected on your final invoice as stated on each ordering page and at the bottom of every page of our website. By placing your order online, by telephone or mail, or email you are authorizing us to charge or credit your credit/debit card for the merchandise, exchange, return and restock fees as indicated in our policies. All shipping fees are paid by the buyer. Canadian Customers can expect to pay duty and any Canadian taxes required at the border or to mail carrier (if applicable). We ship Canadian orders the same method as US orders. If you want us to bill your UPS shipping account for shipping services there will be a processing fee.  For details about shipping fees Click HERE.  Contact us with questions.

Over-sized shipping and Service Questions: Click HERE for more details.

Express Shipping & Fees: Express Shipping requests are filled based on availability. In stock express requests will be filled within 24 business hours of receipt. Out of stock, or a pre-orders will ship only when it becomes available, or if it is a custom order it will ship when the product is ready. Please keep in mind that all express shipments are dependent upon availablity of stock. We do not guarantee that all requests will be shipped out the next business day. If you need a difinitive shipping date for a special occasion, make your request in the shopping cart comments box or by email/phone for verification. We cannot guarantee express service shipping timelines, but we will do our best to meet your needs. If you cannot have your order delayed then you will need to call in your order to make sure it is available for immediate shipment.  Once your order has shipped and in the hands of the carrier, we ask that you use your tracking detail that were emailed to you to trace your package. Overnight service may be available for some products at UPS Posted rates, you can request this in the shopping cart.
**Updated May 2011.
 
International Shipping Fees: All international shipping is standard ground service or express service depending upon your location.  Please email us for a shipping quote if desired. Shipping fees will be adjusted on your final invoice as with USA shipments noted above.  We will ship all International orders the least costly service.  Canadian orders all ship regular carrier ground service unless you are located in a extreme remote area with limited services (if you need faster service you need to contact us). All shipments are insured for your protection for the full value and this is calculated into the cost of shipping. There is no overnight service available. Thank you.
 
Delivery Timeline or Problems:  All in stock yarn and other products ship same or next day.  Out of stock yarn knitting supplies or other products generally ship within 7-14 days of placing your orders, some delays may occur during holidays or bad weather. Custom order delivery times may vary, please refer to the information on that product page for details. You will not receive any notifications of these delays via email or otherwise. You may email or call us for an order shipping update.  If your order has been backordered we will contact you and alert you of this delay. Unless we hear otherwise from you, your order will be backordered and shipped when it arrives.  

We ship your orders to the address you provide us. If your order is returned to us as undeliverable, you refused it, or because you failed to pick it up from the shipping company then you will be assessed a return/pickup fee. This is a fee that we are required to pay and we must pass that on to you. If you want the order re-shipped there will be additional shipping fees as well. If you don't want the order re-shipped you will be assessed a re-stocking fee and any other fees as stated in our return policy. Additionally, please keep in mind that we are not responsible for your errors in entering wrong addresses on the order form. If you provide us with an incorrect address and your order ships out you will be responsible for tracking down your package and obtaining it from where you told us to ship it. If you suspect you made an error the best course of action is for you to call us immediately so we can either stop the shipment from leaving our Shoppe and make shipping corrections, or so we can intercept the package from the carrier before it is delivered. (intercepted packages will be assesed an intercept fee). 
**Shipping addresses that experience verification issues by the carrier require delivery signature and any fees are charged to your order.

Where's My Order?: If you have questions about where your order is, if it has been shipped or why it hasn't arrived. YOU MUST CONTACT US at Pioneer Heritage Shoppe as soon as possible. If you contact the credit card company, or any other entity we can not help you in a timely manner. You will receive an email notifying you of when your order was shipped, how it was shipped, a tracking number (if available) and when to expect delivery. If you don't receive your order within a few days of that timeline, please contact us so we can trace the package. We want you to receive your order in a timely manner and we will do everything in our power to be sure you do receive your order without incidence. If you fail to notify us in a timely manner and the shipping company can not locate your package, or reimburse us the insured rate for the package then we can't send you a replacement. So it is in your best interest to contact us as soon as possible. If your telephone does not accept blocked calls or you have any other kind of a block on your telephone line we may not be able to call you, so please call us with questions. Also if you have not approved our email address's you may not receive notices of problems processing your order. If there are issues processing your order and we don't hear from you, your order will most likely be canceled. Please refer to "Important Notice Order Confirmation under Terms. Thank you.

Shipping Timelines & Questions: We will ship your gift directly to any location you desire (there may be limitations on international locations). All orders are shipped with tracking (limited insurance is available if you want full coverage please request that we add this). Timelines for shipping will vary depending upon stock and custom orders.  For holiday delivery schedules please read our time schedule HERE.

Picking Up Your Order: If you are a local customer or are just planning on being in the area, simply place your order online and in the comments section write "pickup". You will receive an email or a telephone call to let you know when your order will be ready to be picked up. Simply call in to pay for your order using your credit card and get the price without shipping. We do require all special order/custom orders to pay 50% down if you are picking up your order. Contact US to make deposit arrangements, or if you have any questions.

Damage Claims: If your package arrives damaged please file a damage claim with the shipping company and notify us.  If the shipping company refuses the claim we will do our best to help you get the claim through and repair, if possible, the damaged items.  However, we cannot be responsible for damage that occurs after the product has left our Shoppe, so any return shipping and repairs will be charged to you.  If the product cannot be repaired we can discuss a suitable solution.

DELIVERY SCHEDULES-Click HERE

Questions: If you have any questions about our shipping policies or delivery timelines, please contact us. If you have questions about any of our products or are unsure if the product will meet your needs, PLEASE contact us prior to placing your order, so you will not be charged a cancellation fee if you decide to cancel your order later.