Please check your order carefully and look for your email order confirmation. We are not responsible for errors you make when placing your order.

Returns and Refunds:

Due to the handcrafted nature of our products not all products are returnable. Please see the list below to identify if the product you are ordering is returnable and under what conditions. If you have questions please contact us. Thank you.

Returns Not Accepted - All Sales Final – NO EXCEPTIONS

• All Custom, Made to Order Products or Special Orders/Requests: Anything listed as custom or made to order or any product ordered by special request i.e. (special dye lots of yarn or special ordered items).

• All Floral arrangements: including but not limited to wreaths, swags and bouquets. flower heads, case lots of foliage etc.

• All Wedding Items: Any item listed as bridal or wedding item.
  All Hand-Knitted Gifts: unless it is noted otherwise on the ordering page.

• All Personalized gifts: including message in a bottle (if we print your message) or large orders of any personalized gift.

• All Vintage Collectable Patterns: Unless otherwise noted.

• All Bath and Body Gifts: including but not limited to shave soap, after-shave, shaving brushes, lotions and gels etc.

• All Food Items: Including but not limited to Teas.

• All Clearance and Discontinued Items: Any item listed as clearance or Discontinued.

• All Pre-package products: If they have been opened

Sorry, but we simply cannot accept returns for the above products due to the handcrafted nature or health regulations. Also please refer to the pages that you place your order on. Some pages have a "all sales final" notification. This is generally due to a product having been discontinued or a part of the list shown above. If your order arrives damaged we will replace the same item, please follow the instructions for returns. We no longer make any exceptions to our return policy in accordance with credit card and federal regulations.

Returns For Exchange Only - NO EXCEPTIONS - You must contact us for an return authorization (ROA) prior to returning anything. Exchanges can only be made for another size or color of the same product. Restock fees may apply on any product returned. Please Note: Returns for exchange are done via "in-store credit” exchange, you will not see a credit for this return on your credit card statement. This will be documented on your invoice, so save it for your records.

Shave Mugs: exchange for another color or replacement of a damaged mug only.
Other products may be added to this list so keep checking back. If you have questions please call or email us. Thank you. (see more info on exchanges below)

Returns Accepted: Restock fees will apply.
All items not listed above and that are not custom made to order. Excluding clearance and discontinued items

Limited Returns Accepted:
* All natural or premium preserved raw floral materials listed at this link (excluding case lots, sample cards and sale or clearance items and special alterations to the product made at your request) are returnable under these conditions. They must be returned within 3 days of receipt along with your original purchase receipt and the reason for return. You must still request a return as indicated in our return policy and they must arrive back in our Shoppe in the same condition they left.  No refunds will be given for product that has been damaged or tampered with. We do recommend that you order samples to avoid return shipping fees of a product you are uncertain about. Restock fees will apply on all returns. We do not pay or reimburse any shipping fees.
Updated August 3, 2009

If you have questions about whether a product is returnable and you don't see it listed here please contact us.

Requesting a Return: Please see lists above to see what is returnable before contacting us. There is a 10% restock fee on all yarn and needle supplies returned for exchange, a 20% restock fee if only being returned and all other merchandise has a 30% restock fee for all returned or exchanged merchandise. We do not refund shipping fees, nor do we pay return shipping fees. All shipping fees are the responsibility of the buyer. Refusing to take delivery is NOT an accepted means of returning merchandise. If your order qualified for free shipping you will be responsible for the cost we incurred to ship the product to you and to ship it back out to you.  All merchandise must be returned in the original condition and packaging or there will be no refund/exchange. When ordering you are agreeing to all our policies including shipping and delivery policies.

All return requests must be made in writing via email, we will not accept returns unless it is in writing (this is for your protection as well as ours). Your return request must be made and received by our office within 3 business days of receipt of your order. Any return request made after that will not be accepted. Returns must be postmarked within 4 days of receiving approval and arrive back in our Shoppe within 20 days of original ship date. Returns received after that will not be accepted.

We strongly recommend you insure your return for the full price of your invoice as you will be responsible for all return shipping damages (see damaged merchandise below). You are responsible for returning the product in the same packaging and in the same (re-sellable) condition it left our Shoppe (all products are inspected and photographed with your order form prior to shipment and will be inspected again upon return). If there is any damage to a returned item there will be a minimum of 10% deducted from your refund. If the damage is significant making the product un-sellable (including smelling of cigarette smoke or other chemical damages) then there will be no refund. All returns and cancellations will be subject to a 30% restocking fee (contact us for authorization - returns must still be made as stated above).

Damaged Merchandise: If you receive damaged merchandise, please notify us within 3 days of receipt for return and refund or replacement instructions. You must return the product in order to receive replacement. Sorry there are no exceptions. During Holiday delivery times or to meet deadlines for your special gift delivery we suggest purchasing the gift again, so you will get a replacement shipped out right away. We can only give credit if a claim has been successfully processed and paid out. Please follow return instructions. ** If we receive a return that has been damaged in shipping and you have insured your package then we will contact you and let you know you can initiate a claim for damage. This is the only way you will receive a refund. We don't issue refunds on returns that arrive back in our Shoppe damaged. See Shipping Terms for more on this topic.

Canceling an Order: If we have already processed your order and you change your mind and wish to cancel an order there is a 30% cancellation fee that will be taken from your refund. If you cancel an order before we process it then you will NOT be charged a cancellation fee. Once an order is shipped or prepared for shipping it is non-cancelable. No cancellations are accepted on custom orders or special orders.

Shipping Timelines and Policies Click HERE: You are also agreeing to these policies when you place any order with us. SHIPPING POLICES  Updated January 2011. please read updates.

Customer Service-Customer Satisfaction: Our customer service is second to none. We strive to satisfy our customers and to see to it that you are completely satisfied with your purchases. We will work with you to the best of our ability to ensure you are happy with your purchase. Please read our customer testimonials HERE. Any questions? Please contact us.

Security: Shop Online Safely with Pioneer Heritage Shoppe! Our shopping cart encrypts your personal information and allows you to shop safely here at Pioneer Heritage Shoppe. Use our Secure online Shopping Cart, select your payment method and click "CONTINUE".

Payments and Verification: All orders undergo an extensive fraud review and will be processed accordingly. We will contact you for further verification if needed. Credit cards that are suspected to be fraudulent or stolen will be reported.  For more details on Payments Accepted and Ordering Click HERE By placing your order online, by telephone or mail, or email you are authorizing us to charge or credit your credit card for the merchandise, exchange, return and restock fees as indicated in our policies.

IMPORTANT NOTICE-ORDER CONFIRMATION: If you have a spam blocker please add our email addresses (sales@pioneerheritageshoppe.com and pioneerheritageshoppe@polarcomm.com) to your acceptance list or you may not receive your emails regarding your order. This could cause delays in processing your order. Please look for your email confirmation and if you don't receive it check your spam folder before contacting us.

Privacy: Your privacy is very important to us. Your credit card purchases are secure and your information is always kept private!

Here at Pioneer Heritage Shoppe we value your privacy and we do not give, sell, or otherwise transfer email addresses or other personal information to anyone outside of PioneerHeritageShoppe.com. The only exception to this policy is if you use our website to commit fraud. For Security all your credit card information is processed directly through our credit card terminal here in our store.  Online order information is encrypted and sent via SSL secure transmission, the latest and most secure technology available. You will be asked to provide your CVV2 code (security code) off the back of your credit card, click HERE to see why this is necessary. We comply with all credit card company policies to protect your privacy and your card from fraud. No Credit Card information is maintained 60 days after the sale. We only keep it that long to assist in returns/exchange or refunds of any kind. Please feel free to contact us with any questions. Here at PioneerHeritageShoppe.com you can shop with ease knowing that all personal and account information you provide will only be used solely for collecting or crediting payment and shipping your order. 

PERSONAL INFORMATION NOTE: The ONLINE order form has a place to enter your social security number or tax id number when ordering. This information is only for businesses placing wholesale orders with our company. General customers are not required to enter this information in fact WE DO NOT WANT you to give us that information! This is not something we can change, it is an integral part of the shopping cart.

Disputes: Any and all disputes will be settled in the State of North Dakota and in accordance with North Dakota laws!

Miscellaneous Information:

Special Offers: From time to time we run specials (i.e., free shipping, free gift with purchase, or a percent off the total order etc. ) Offers may not be combined with any other offers, coupons or discounts. Offers not redeemable for cash, gift certificates, E-gift cards or sale merchandise, nor are they valid toward previous purchases. The purchase of gift cards, E-gift cards, gift certificates, gift wrap services, taxes and shipping and handling charges are not included in offers. Exclusions and/or purchase limitations may apply. We reserve the right to cancel any order or discount due to unauthorized, altered or ineligible use of discounts and to modify or cancel these promotions due to system error, customer error or unforeseen problems. Subject to change without notice. More information can be found under Shipping Service.

Misprints: Although this is a rarity it has happened on occasion that there has been a misprint. Therefore, if you place an order with a website misprint we will notify you right away. You will have 24 hours to contact us, so you may pay any additional fees. If we don't hear from you in that timeline and the price difference is within $50.00 will simply charge you the correct price. If it is more than $50.00 we will simply cancel the order, so you will not incur any service fees. You may then re-submit the order at your convenience. If the misprint is in your favor we will make adjustments to your invoice for the correct amount and we will process the order without contacting you. Contact us with questions.

Product Prices: All prices on our website are subject to change without notice. Prices will be those currently in effect on our website at the time of ordering (excluding misprints). Please read our FAQ's and feel free to contact us with any questions you may have or questions not answered here.

Product Specs: Prior to shipment of any of our floral wreaths, swags, bouquets, knitting etc., these products are measured and photographed along with your order form for our records and will remain on file indefinitely. Images: Please keep in mind that due to individual monitors, lighting and seasonal changes some colors may vary slightly from those pictured Click HERE for more details. We make no guarantees that florals will be the same each year as these are all products of nature and are subject to change. If you are unfamiliar with the florals we ask that you purchase samples first.  Not every flower Shoppe gets these flowers from the same source and there can be significant variations depending upon where they are produced.

Gift Packaging: Upon request your gift will include a special gift card at no charge. Remember to email us with that information, or enter it in the space provided on the shopping cart order form, so that it is included with your order. We look forward to working with you! Gift boxes can be ordered HERE (only select products have gift boxes available).

Unverifiable Orders: Sometimes we get unverifiable orders, either by customer error or intentionally from people who think they can fool us into shipping our products to an un-discovered land. First, we aren't fooled the latter are automatically discarded. Those we suspect are legitimate orders and have phone numbers or email addresses that are valid we do try to contact you for verification. If we can't reach you then we discard the order. If you have placed an order and don't receive a shipping confirmation or a product delivered in a reasonable time frame, please contact us. Thank you.

Questions: If you have any questions about our order information, cancellation and return policy please contact us. If you have questions about any of our products or are unsure if the product will meet your needs, PLEASE contact us prior to placing your order, so you will not be charged a cancellation fee if you decide to cancel your order later.

© Copyright: All text, images and website content is the sole property of Pioneer Heritage Shoppe and its owners and may not be copied, distributed or reprinted. If you have been found to violate these copyright laws we will be forced to prosecute. If you have questions about a product please identify the product by name and item number so we can help you.