Click HERE if you need help understanding the shipping service options and shopping cart shipping estimates.

Thank you !

Processing Credit Cards:

1. Please be advised that if you provide us with a billing address that is NOT associated with your credit card we can not process your order. Everything must match including the name, address, postal code, phone number and CVV2 code associated with the credit card you are using for your purchase.

2. You must provide us with a Valid Email Address: If we have no way to contact you to verify your order with a valid email address and we are unable to reach you by phone then your order will be canceled.

3. By placing your order online, by telephone or mail, or email you are authorizing us to charge or credit your credit card for the merchandise, exchange, return and restock fees as indicated in our policies.

If you have questions or want to be sure your order goes through, then please either email us or call us during regular business hours.

Pay Pal Payments: Pay Pal payments are not the preferred method of payment here at Pioneer Heritage Shoppe. However, they are accepted in some cases and only by registered users with confirmed Pay Pal addresses. Additionally, Pay Pal is only accepted for products that are not custom made to order or clearance items. To pay with Pay Pal simply place your order online and select payment by check/mail and in the comments box ask us to submit a Pay Pal invoice directly to you. Once we submit an invoice to you via email you have 3 days to make your payment if payment is not received within that time the order will be canceled. Any returns paid via Pay Pal will be for in-store credit only.  All payments made using Pay Pal are subject to a transaction fee and we reserve the right to decline payments by this method, please contact us if you have questions.

Phone Orders: Prefer to telephone in your order? Great! We can take your order by phone using your Credit Card during our regular business hours. If calling in your order, please do not leave your credit card information on our voicemail. Instead leave your name, telephone number including your time zone and the best time to reach you and we will return your call to take your order. Please keep in mind that if we don't answer the telephone we may be helping another customer, so please leave us a message. Credit cards are processed using our credit card terminal just as if you were right here in our store! You will be asked to provide your CVV2 (3 or 4 digit code) code off the back (or front if AMEX) of your credit card, click HERE for help in locating this number and see why this is necessary. No Credit Card information is maintained in our data base 60 days after the sale. We only keep this information that long to assist with returns, refunds, exchanges or credits.

Phone or Mail Order Return Policy Form: Before we can accept any telephone order you must complete our return policy agreement form HERE.  All telephone orders are subject to the same policies as orders placed online.  You are expected to have read our terms of service and return policies and by placing your telephone order you are agreeing to these policies.

Phone Orders Accepted (To contact us by telephone Click HERE)
Monday - Friday 10 AM - 4 PM CST ONLY
By calling in your order YOU ARE AGREEING to our RETURN POLICIES, even if you don't complete our terms/return policy agreement form.

FAX: Sorry we no longer accept any order by Fax.

Mail In Orders: If you prefer to mail in your order please use our printable order form and include your contact information. Please read our check acceptance policies below. Be sure to complete our online return policy form or your order cannot be processed. Please use our printable Mail in Order Form HERE. 
CAUTION  - WHEN MAILING IN YOUR ORDER: USPS mail is not a reliable method of placing your order, however if you choose to order using this method we caution you to take the following security measures.
1. Call or email us and let us know when you mailed your order, and if we do not receive it within 10 days of that date we will email you and let you know.
2. Make sure you do NOT include any credit card payment details in your order and that your payment has been certified by your bank and made payable to our store.  If you are paying by credit card we ask that you order on our secure website or call in your order.
3. Do not assume anything! Contact us for an order verification number and expected delivery timeline.
4. Keep in mind that if you are mailing in your order, you will need to contact us for a total that includes shipping.  If you fail to add that total to your check then your order will not be processed and will be discarded.  We do not mail back invalid checks. We will contact you by email to let you know your order has not been accepted.  If we do not hear back from you within 3 business days we will assume you do not wish to keep the order and your payment and order will be discarded.

Emailing Orders: If you choose to email us your order, please do not send your credit card information in the email as this is not a secure transmission. Instead provide us with your telephone number including your time zone and the best time to reach you and we will call you for this information. Please use the same caution as is listed for mailing orders.

Payment By Check: You may also pay with a CERTIFIED money order, CERTIFIED personal check, or if you are a wholesale customer your business check. Cashier's Checks are not accepted. Simply use the shopping cart to process your order. All orders paid by any check will be held until the check has cleared the bank. If you do not submit a certified check your order will either be delayed or canceled. There will be a $45.00 charge assessed for all dishonored checks. (Uncollected balances will be turned over to collections at thirty (30) days. All finance charges, costs and attorney's fees will be the responsibility of the debtor). All checks must be made out in the EXACT amount owed for your purchase. We do not give refunds for checks written for more than the purchase amount.

Taxes: All online orders are tax exempt unless you live in North Dakota. Pioneer Heritage Shoppe is required to collect taxes for North Dakota residents. Please select the State you reside in from the drop down menu located in the shopping cart. Tax rate for North Dakota residents is currently 5.25%. Thank you.

Sending Checks: Please make your CERTIFIED CHECK payable in US Funds for the exact amount of your purchase (we do not give change) and mail to:

Pioneer Heritage Shoppe
Attn: Order Department
6389 Hwy 32
Park River, ND 58270

** PLEASE READ 'MAILING IN YOUR ORDER' DETAILS LISTED ABOVE BEFORE SENDING YOUR ORDER TO US.**

Currency Converter: How Much is it that in Canadian, eh? Use the conversion chart HERE Multi-Lingual Currency Converter - Canadian & Euro dollar conversions.

If you need help or for more information you may Contact Us

© Copyright: All text, images and website content is the sole property of Pioneer Heritage Shoppe and its owners and may not be copied, distributed or reprinted. If you have been found to violate these copyright laws we will be forced to prosecute. If you have questions about a product please identify the product by name and item number so we can help you.

 
Revised: Friday October 09, 2009
Significant Revisions to policies will be noted in bold next to the policy with the revision date.