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Returns and Refunds:
Due to the handcrafted nature of our products not all
products are returnable. Please see the list below to identify
if the product you are ordering is returnable and under what
conditions. If you have questions please contact us. Thank
you.
Returns Not Accepted - All Sales Final – NO
EXCEPTIONS
All Floral arrangements: including but not
limited to wreaths, swags and bouquets. flower heads, foliage etc.
All Wedding Items: Any item listed as bridal or wedding item.
All Hand-Knitted Gifts: unless it is noted otherwise on the
ordering page.
All Personalized gifts: including message in a bottle (if we
print your message) or large orders of any personalized gift.
All Bath and Body Gifts: including but not limited to shave
soap, after-shave, shaving brushes, lotions and gels etc.
All Food Items: Including but not limited to Teas.
All Clearance Items: Any item listed as clearance.
Sorry, but we simply cannot accept returns for the above products
due to the handcrafted nature or health regulations. If your
order arrives damaged we will replace the same item, please follow
the instructions for returns.
Returns For Exchange Only - NO EXCEPTIONS - You must contact
us for an return authorization (ROA) prior to returning anything.
Exchanges can only be made for another size or color of the same
product. Restock fees may apply on any product returned.
Shave Mugs: exchange for another color or replacement of a
damaged mug only.
Other products may be added to this list so keep checking back. If
you have questions please call or email us. Thank you. (see more
info on exchanges below)
Returns Accepted! Restock fees will
apply.
All items not listed above and that are not custom made to
order. Excluding clearance items
If you have questions about whether a product is returnable and
you don't see it listed here please contact us.
Requesting a Return:
Please see lists above to see what is returnable
before contacting us. There is a 30% restock fee on all returned
merchandise. We do not refund shipping fees. Refusing to take
delivery is NOT an accepted means of returning merchandise. When
ordering you are agreeing to all our policies including
shipping and delivery
policies.
All return requests must be made in writing via
email, we will not accept returns unless it is in writing (this is
for your protection as well as ours). Your return request must be
made and received by our office within 3 business days of receipt of
your order. Any return request made after that will not be accepted.
Returns must be postmarked within 10 days of the products original
shipping date and arrive back in our Shoppe within 20 days of
original ship date. Returns received after that will not be
accepted.
We strongly recommend you insure your return for the full price
of your invoice as you will be
responsible for all return shipping damages (see damaged merchandise
below). Customers are
responsible for returning the product in the same packaging and in
the same (re-sellable) condition it left our Shoppe (all products
are inspected and photographed with your order form prior to
shipment and will be inspected again upon return). If there is any
damage to a returned item there will be a minimum of 10% deducted
from your refund. If the damage is significant making the product
un-sellable (including smelling of cigarette smoke or other chemical
damages) then there will be no refund. All returns and cancellations will be subject
to a 30% restocking fee (contact us for authorization - returns must
still be made as stated above).
Damaged Merchandise: If you receive damaged merchandise, please
notify us within 3 days of receipt for return and refund or
replacement instructions. You must return the product in order to
receive replacement. Sorry there are no exceptions. During Holiday
delivery times or to meet deadlines for your special gift delivery
we suggest purchasing the gift again, so you will get a replacement
shipped out right away. Once we receive your return we will process
your credit. Please follow return instructions.
** If we receive
a return that has been damaged in shipping and you have insured your
package then we will contact you and let you know you can initiate a
claim for damage. This is the only way you will receive a
refund. We don't issue refunds on returns that arrive damaged.
Canceling an Order:
If we have already processed your order and you change your mind and
wish to cancel an order there is a 30% cancellation fee that will be
taken from your refund. If you cancel an order before we
process it then you will NOT be charged a cancellation fee.
Once an order is shipped or prepared for shipping it is
non-cancelable. No cancellations are accepted on custom orders.
Shipping Timelines and Policies Click HERE:
You are also agreeing to these policies when you place any order
with us.
Customer Service-Customer Satisfaction: Our customer service is
second to none. We strive to satisfy our customers and to see to it
that you are completely satisfied with your purchases. We will work
with you to the best of our ability to ensure you are happy with
your purchase. Please read our customer testimonials
HERE. Any
questions? Please contact us.
Security: Shop Online Safely with Pioneer Heritage Shoppe! Our
shopping cart encrypts your personal information and allows you to
shop safely here at Pioneer Heritage Shoppe. Use our Secure online
Shopping Cart, select your payment method and click "CONTINUE".
Payment Verification: All orders undergo an extensive fraud review
and will be processed accordingly. We will contact you for further
verification if needed. Credit cards that are suspected to be
fraudulent or stolen will be reported. For
more details on Payments Accepted and Ordering Click HERE
IMPORTANT NOTICE: If you have a
spam blocker please add our email addresses to your acceptance list
or you may not receive your emails regarding your order. This could
cause delays in processing your order.
Privacy: Your privacy is very important to us. Your credit card
purchases are secure and your information is always kept private!
Here at Pioneer Heritage Shoppe we value your privacy and we do not
give, sell, or otherwise transfer email addresses or other personal
information to anyone outside of PioneerHeritageShoppe.com. The only
exception to this policy is if you use our website to commit fraud.
For Security all your credit card information is processed directly
through our credit card terminal here in our store. Online order
information is encrypted and sent via SSL secure transmission, the
latest and most secure technology available. You will be asked to
provide your CVV2 code (security code) off the back of your credit
card, click HERE to see why this is necessary. We comply with all
credit card company policies to protect your privacy and your card
from fraud. No Credit Card information is maintained after the
sale. Please feel free to contact us with any questions. Here at PioneerHeritageShoppe.com you
can shop with ease knowing that all personal and account information
you provide will only be used solely for collecting payment and
shipping your order. For your peace of mind,
PioneerHeritageShoppe.com does not save any of your personal or
account information in our database.
NOTE: The ONLINE order form has a place to enter your social
security number or tax id number when ordering. This information
is only for businesses placing wholesale orders with our company.
General customers are not required to enter this information in fact
WE DO NOT WANT you to give us that information!
Disputes: Any and all disputes will be settled in the State of
North Dakota and in accordance with North Dakota laws!
Miscellaneous Information:
Misprints: Although this is a
rarity it has happened on occasion that there has been a misprint.
Therefore, if you place an order with a website misprint we will
notify you right away. You will have 24 hours to contact us, so you
may pay any additional fees. If we don't hear from you in that
timeline and the price difference is within $50.00 will will simply
charge you the correct price. If it is more than $50.00 we will
simply cancel the order, so you will not incur any service fees. You
may then re-submit the order at your convenience. If you are due a
refund (because of an incorrect price) we will process the order and
issue a refund without contacting you. Note: There is a
notice on some pages of our site that clearly states that some
prices are valid for a limited time. Typically these are our
preserved florals. We do try to keep our products updated, but if
you see a product with an expired date please notify us. If you
choose to order these products price adjustments will be made and
reflected on your final
invoice and the above notification policy does not
apply. Contact us with questions.
Product Prices: All prices on our website are subject to
change without notice. Prices will be those currently in effect on
our website at the time of ordering (excluding misprints). Please
read our FAQ's and feel free to contact us
with any questions you may have or questions not answered here.
Product Specs: Prior to shipment of any of our floral
wreaths, swags, bouquets, knitting etc., these products are measured and photographed
along with your order form for our records and will remain on file
indefinitely.
Images: Please keep in mind that due to individual
monitors, lighting and seasonal changes some colors may vary
slightly from those pictured
Click HERE
for more details.
At Par: We continue to offer "At Par" Shopping for our
Canadian Customers during Christmas and Hanukkah Holidays! Please
contact us for details!
Gift Packaging: Upon request your gift will include a special
gift card at no charge. Remember to email us with that information,
or enter it in the space provided on the shopping cart order form,
so that it is included with your order. We look forward to working
with you! Gift boxes can be ordered
HERE (only select products have
gift boxes available).
Unverifiable Orders: Sometimes we get unverifiable orders,
either by customer error or intentionally from people who think they
can fool us into shipping our products to an un-discovered land.
First, we aren't fooled the latter are automatically discarded.
Those we suspect are legitimate orders and have phone numbers or
email addresses that are valid we do try to contact you for
verification. If we can't reach you then we discard the order.
If you have placed an order and don't receive a shipping
confirmation or a product delivered in a reasonable time frame,
please contact us. Thank you.
Questions: If you have any questions about our order
information, cancellation and return policy please contact us. If
you have questions about any of our products or are unsure if the
product will meet your needs, PLEASE
contact us prior to placing
your order, so you will not be charged a cancellation fee if you
decide to cancel your order later.
©
Copyright: All text, images and website
content is the sole property of Pioneer Heritage Shoppe and its
owners and may not be copied, distributed or reprinted. If you
have been found to violate these copyright laws we will be forced to
prosecute. If you have questions about a product please identify the
product by name and item number so we can help you.
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PAYMENTS and
ORDERING METHODS ACCEPTED CLICK HERE
